"Our family was in a state of shock when a fire caused us to leave our home. Within hours, we were contacted by a THD representative. She relieved our anxiety and made us feel like we were in the hands of a real professional, one who was sensitive to our needs. She also had the remarkable ability to walk us through our concerns in such a humane and personalized way that we felt we were being taken care of by a person who truly cared, not just someone going through the motions. She was compassionate and gave us ease and confidence to move forward. Within a short time, she and a smart and experienced team of her colleagues, placed us in a hotel that met and exceeded our expectations. My sons use the metro for school and work… Our hotel was a block from the station! We have pets, anxious as we were, so we were happy and surprised to be near a dog-park. I must also thank the team for arranging for us to move from the hotel to a great temporary apartment in a neighborhood we love."