Learn about the technology THD uses to streamline solutions

TECH VIDEO

Temporary Housing Directory Technology Video

Learn about the technology THD incorporates with our temporary housing and placement offerings. We use a variety of technology solutions to streamline our operations and communicate with our guests.

It is important to provide useful tools which enable a great customer experience and excellent communication with seamless transitions between the different temporary housing aspects. THD is proud to be a value added partner for all of our customers.

THD's technology solutions include:

  • Hotel Access - Used to quickly book our guests into hotels while filtering by location and special needs.
  • Communication Journey Tool - Which allows for two way texts and communication between THD and clients.
  • Furniture Lists - THD sends clients the standard furniture lists for clients to view and approve while allowing for additional items or special requests.
  • Communication and Feedback - Using the Journey Tool, THD communicates with clients throughout the housing journey for confirmations, feedback, and time extensions as needed.
  • Other Forms - THD uses forms like the Property Condition Form and other forms to help ensure guests keep track of any damages.
  • Costs and ALE Receipt Assistance - The THD Guest Portal helps customers track and organize costs and other items that are submitted to the insurance company as additional living expenses (ALE).
  • Measured Excellence - THD measures our time to respond, time to place, and guest satisfaction with all of our tools.