THE POWER, ADAPTABILITY AND ACCESS FOR CARRIERS BOLD ENOUGH TO LEAD THE WAY.
The THD TECH HUB is our suite of propriety digital tools built to streamline every process. By leveraging technology and constantly innovating, we're able to save carriers time and money will improving policyholder satisfaction.
THD's technology solutions include:
- API Integrations | Being flexible and adapting to your process is the key to our high-touch service at THD. That’s where our customized API capabilities come in.
- SOC 2 Compliance Certification | We maintain our digital systems and processes to be in alignment with the certification standards, which are verified by third-party audits.
- Strict Data Security Protocols | Our data is protected by front-line and internal security measures to ensure all common attack pillars are guarded.
Our hotel reservation tool provides quick access to our vast network of hotel partners. Within 1 hour, the THD team provides guests with hotel options to suit their unique needs. If self-booking and direct billing is preferred, we can enable that feature for your policyholder to use. And thanks to our high-volume buying power, you always get access to better rates, terms and cancellation policies.
HOMETRAK by THD is your tool to track all aspects of a guest file 24/7. Formerly known as the Adjuster Portal, HOMETRAK has a brand new look combined with a more user-friendly experience. All the features you value the most are still available, but now with a view that makes it easier to manage all aspects of every placement in one simple location.
Our Journey Tool is a way to communicate with guests and adjusters 24/7 via text and email. The team monitors the dashboard for communication and responds quickly and clearly in real time.
Delivering on our service level guarantees is a top priority for every person on the THD team. We time and measure our performance in the SLA Dashboard from the second a claim is entered. This tool helps us ensure we deliver housing options within the same day, and never beyond 24 hours.
Our Guest Portal at THD is an opt-in tool available for guests to share important claim-related receipts and photos with their adjuster and streamline the workflow. Through a secure login, they are able to upload and categorize files in real time.