To our community:
In 2001, after working for 15 years in relocation, I saw a need to create a company that would assist policyholders in need of temporary housing. At the time, there was really only one temporary housing business that had this specialized niche. I saw a lot of room for improvement and, with my vision and background, I knew I could make a difference. Service was always my driving force. I believed that if I put service and flexibility first, the business would come. I was dedicated to making my customers’ jobs easier.
What started out as an endeavor with just one client to get things moving soon reached a “fake it ’til you make it” level of activity. I said yes to the opportunities I wasn’t sure how I’d fulfill as the phone kept ringing, but thankfully I had good people around me, and I hired them quickly. We all worked from home offices – a novel idea at the time – and together we dug in to get the job done better than any other service provider.
That commitment and tenacity propelled us to this point. And today our foundation gets stronger. I am excited to say we are joining forces with Alacrity Solutions through acquisition. With their support, we will be an even better equipped – and more complete – service provider. Read the press release here.
Along the way, there have been twists and turns that I could not have predicted. It has been a blend of celebrations and heartaches alike, but each experience has led us to a place of greater strength in our business. We pivoted and adapted to meet the needs of our customers in ways others could not. We knew we had to be different and always looked to develop new technology that could serve our clients better and faster. Our team has always rushed to support our customers – and even one another – when they need it most. That dedication to service from our amazing team is the very fabric of THD.
Partnering with White Wolf Capital was a huge decision for me in 2019, and it turned out to be a great experience for our entire team. When this new opportunity came up, I believed it would be another positive leap for the company that we should take.
This acquisition marks a new chapter for THD – one that springboards us to a level we’ve worked hard to reach and where we can be a complete solution for our customers. I’m excited to think about what is ahead for every one of our more than 100 employees and the enhanced service options our customers will now have available.
Under the new ownership, on October 1, 2021, we will become Temporary Housing Directory, an Alacrity company. Informally, we’re still your friends at THD. And, while some things might look a little different, the reliable team of people ready to support clients and guests around the clock will be the same. The THD processes and tools that are so familiar to all our customers will stay in place. In fact, our goal is to make them even better. We are an ever-evolving company, and that won’t stop.
It’s not hard to remember those early days of working alone from my home office, handling every phone call, fax (yes, fax), hotel booking and credit-card transaction that came through our company. In some ways, I still feel like that same person who was so ready to take on the world. And those are the times I look around at our team and think to myself, “Wow, we really made something special here.”
Please join me in the celebratory energy we’re feeling today!
Founder and CEO
Temporary Housing Directory, LLC