Temporary Housing Directory is here to remove obstacles and reduce headaches.
We pride ourselves in providing temporary housing while creating a long-lasting, mutually beneficial relationship.
Since 2001, we are a voice on the other end of the line, 24 hours a day, 7 days a week.
Our every move is to make every client’s placement painless, with a single point of contact for each customer.
WHAT WE DO
Temporary Housing Directory is a nationwide service that coordinates the selection and management of short and long- term housing choices for individuals displaced due to an insurance claim, corporate relocation and temporary assignment.
THD is the first company to bring together the full service solution of hotel placements and furnished housing to one point of contact.
In the event of a catastrophe, we provide emergency response for the relocation of CAT teams and their policyholders by arranging for hotels and/or furnished housing immediately.
OUR MISSION
Temporary Housing Directory’s mission is to be the best “high touch” service provider in the industry by making our Customer’s jobs easier by tailoring our business process to theirs.
WHO WE SERVE
- Policyholders
- Insurance Adjusters
- Relocation Professionals
- Business Travelers on Temporary Assignment
WHAT WE BELIEVE
Our Customers:
- Will excel in their work by using our service
- Needs will be answered with solutions that provide higher quality, quick response, professionalism, and convenience
- Will feel like they are being treated like family
Our Employees:
- Are highly trained, motivated and empowered to deliver custom and creative solutions
- Caring and compassionate staff
- Operate in a teamwork model and “I can do that” mindset
- Make THD the best place to work in the industry
- Have a philosophy of “All in” to both our company and our customers
Our Service Delivery:
- Is transparent
- Is personal with live people always available 24 / 7
- Offers the easiest, most useful user interface [Link to client portal]
- Most comprehensive hub for client data
- Offers modern technology – multi-device [desktop, mobile and phone]
Our Community:
- THD partners with non-profits that help rebuild communities
- Our participation in industry initiative helps to improve the profession
Our Future:
- Growth is a product of continuously delighting our customers
- We will maintain growth, not merely in size, but expertise by constantly improving and working in a way that optimizes our people, processes and partner relationships
