In the Spotlight: THD’s Virtual Office’s New Look and Feel

20. November, 2014

Earlier this month THD unveiled our new logo and website along with announcing the new system changes that were made to enhance our customer’s experience. As a continuation of our commitment to make our customer’s job easier we are pleased to announce that our on-line portal has a new look and feel to it as well as many new features that puts your client’s information at your fingertips.

Our Virtual Office can be easily accessed through THD’s website www.temporaryhousingdirectory.com by clicking on the Login icon on the home page. There are several sub-tabs available where you can view information regarding your clients housing placement with THD. The features of the portal include:

  • Home Page: Invoice and Customer Statistic Box that allows you to drill down on information by clicking the graph bar.
  • New Referral: Allows you to send THD a housing and/or hotel request through the portal. It automatically populates the adjuster’s information and has all the fields that make it quick and convenient to send us a new referral. Once the submit button is hit the request comes immediately to our team to start the housing process 24/7.
  • Customer : Provides details on the Hotel or Housing File You are able to select the hotel or housing file to see customer status, financial information and details on each type of housing on current, past and future move-ins. The note section provides live updates on status of each file.
  • Extensions: Provides you with the capability to approve, deny or ask a question about any extension that is requested.
  • Invoice: Allows view of all invoices current, paid and unpaid. This section allows you to view and print invoices as well ask questions to THD.
  • Contact- Provides access to THD associates with any questions, changes, add-ons or approvals
  • Documents- Uploads of documents pertinent to file such as lease agreement, directions of pay so that you can access this information when needed.

We always value our customers input. We would like to hear from you if you don’t see a feature you would like to see on our portal by letting us know at Feedback@thdmail.net.

If you wish to request a complete demonstration of our Virtual Office, please contact us at 800-817-3220.