Caroline has been working in our hotel department for over 6 years.  She enjoys working closely with insured’s, adjusters and her friends at Temporary Housing Directory.  She takes pride in making sure insured’s are comfortable in hotels while they are out of their homes.  Her goal is to make the hotel stay as stress fee as possible for insured’s as well as adjusters.  Maintaining correspondence with insured’s and adjusters are a number one priority.  Her responsibilities include placing insured’s in hotels and extending the hotel stay as needed.

The challenges to her job include issues with hotels having sold out situations, hotels charging THD for incidental charges and insured’s not checking out in a timely manner.  Many issues can arise with extensions.  Adjusters may not be able to get information they need from insured’s or outside adjusters and this can hold up the extension process.

As a hotel coordinator she understands the job is very detailed oriented.  Information she processes in the database system affects the entire company. 

She's been married to Jeff for over 20 years and loves being a mother to Madeline and Ryan. In her spare time she likes to cheer on her daughters soccer team.  Go Piranhas!!!  She also likes to hike and ski in the beautiful Colorado mountains. 

She is so thankful for the opportunities THD has offered her.  The challenges Temporary Housing Directory has expected from her has made her a stronger and more confident person.  She loves her family at THD and will make every effort to do whatever it takes for THD to stay #1!!!