Providing personalized attention to all your
short and long-term housing and hotel needs Nationwide.

:: Management Team

Charla Brown 800-817-3220
Vice President of Operations and Human Resources Charla@thdmail.net

I have been fortunate to have been with this amazing company since 2001 and have had the opportunity to watch it grow over the years. One thing has remained constant throughout this time and that is the fact that no matter how my day is, at the end of the day I know that I have been given the opportunity to help someone through a very difficult time. I love that about this company and the people that I work with and for – our clients.

I live and grew up in the Dallas, Texas area and have been in the Relocation and Housing industry since 1992. Prior to working with THD, I worked for a Major Corporate Relocation Company in Dallas assisting families who were relocating to the area.

I live in Flower Mound, Texas with my family. Much of my free time is spent with my two sons and their numerous sports and extracurricular activities.  I enjoy volunteering my "down" time with a variety of amazing charities in the Dallas area.

Melissa Snyder 800-817-3220
Vice President of Business and Employee Relations Melissa@thdmail.net

I truly love working here at THD…each day is never the same – and at the end of every day knowing I have helped repair broken hearts and houses – makes it all worthwhile! Being told by an insured that you are their “angel” is something special and we are so fortunate to be in this business! I have been with THD since the very beginning and I feel so proud to work for a leader who has built a company from a vision – and create and maintain a family environment filled with talented and spirited individuals who all strive for the best for THD!

I am originally from the east coast – grew up in the heart of the Berkshire mountains, lived in Syracuse NY, Pennsylvania, New Hampshire, and now Texas – where I met my husband and we are raising 3 amazing boys!! When I am not helping THD customers, I am on a baseball field, basketball court, or football field!! I love sports (luckily!!), cooking, and spending time with my family and friends! I am also proud to be an active part of Special Olympics with my son!

Nancy Massengale 800-817-3220
Vice President of Logistics and Reporting Nancy@thdmail.net

Working for THD is the best of two worlds – all the corporate benefits along with all the benefits from working in a satellite office. Even though we don’t “see” each other daily, we get together quarterly which makes our get-togethers absolutely the best in fun and friendship and bonding.

Although I don’t deal directly with customers, I live vicariously by hearing all the wonderful notes we receive from the clients praising THD and so very thankful we were always there for them in their time of need – even if only to talk and give them encouraging words.

Last, but absolutely not least, is working for Teresa Vidger and riding along on her vision for this company. She has made the right decisions at the right time so that we have a solid company in spite of our tremendous growth in a relatively short period of existence.

Tony LaRocca 800-817-3220
Vice President Tony@thdmail.net

For the past 16 years i have enjoyed working in the corporate housing and hotel industry, throughout the United States.  My career has been in both sales and operations within these industries. I am happy to help in both of these fields while being a part of the THD Team!  With everyday bringing a new and different challenge it keeps me excited and passionate in the work I do!  I enjoy spending time with my family and friends, cooking, and staying active in sports both indoors and out! 


"Learn from yesterday, live for today, hope for tomorrow."

Amanda Penn 800-817-3220
Government Operations Director Amanda@thdmail.net

I grew up in Northeast Florida in the seaside community of Gulf Breeze, Florida. I am a proactive and conscientious professional with over twelve years experience in a corporate environment. It is always my intent to overcome all challenges with a tenacious and questioning approach - drawing on wide-ranging accounting and administrative expertise. I continuously work to achieve the highest professional standards and find that I thrive when working as part of a cohesive team to deliver results that make a difference in the lives of those we serve. Working for THD means working with a team that not only solves a problem but we resolve the problem. We make sure we understand how the problem was created so that we are not only finding an explanation but we are reducing the risk of a future predicament by analysis. I love my job because I KNOW each person with in our THD family uses their hearts and compassion to assist our clients in need. Our number one priority is giving the lives of those in turmoil freedom from their pain. At THD we care and because we truly lead with our hearts, as well as, our knowledge – we make a difference! THD allows me to make a difference, to be proud and to be successful. Who wouldn’t love being a part of such a MARVELOUS company?

Toni Andell 800-817-3220
Director, Sales & Marketing ToniAndell@thdmail.net

I have worked in the Temporary Housing Industry for over 20 years and it has been a rewarding experience.  I have my Real Estate license as well as my CRP (Certified Relocation Professional) designation.  THD allows me the opportunity to be flexible and creative so I may partner with my customers and develop programs that will meet their specific requirements.  Working with our clients day to day allows me to understand the different requests of our customers and be a resource to them.

I am a native Californian and currently live in Ventura, California with my husband and two wonderful children.  We enjoy this beach community and all the outdoor activities in our neighborhood.  We also love to travel and see new places.

Rende Coward 800-817-3220
Receptionist Rende@thdmail.net

Working at Temporary Housing Directory gives me a unique opportunity to give back to the community. Even better still, we are not only allowed, but encouraged, to give personalized care – to go that extra mile to help our customers. With THD, you are never alone! From the day we first meet and place you in temporary housing until the day when you get to go back home, THD is there every step of the way to help with any issues or questions that may arise. I look forward to helping you! I am a true native Texan and come from a background in property management and temporary housing. As someone who has experienced a major insurance loss first-hand, I know exactly what our customers are going through. Trying to find a temporary place to live for my family and several pets was challenging, to say the least. I had great people who helped me through that very difficult time, and now I want to repay their kindness by helping others as they helped me.

Cora Washam 800-817-3220
Receptionist cora@thdmail.net

I have worked in customer service for roughly 40 years.  It is so refreshing to work for a company who believes in real customer service.  With the world of technology as it is today, customers are connected with automated attendants as their first contact with a company.  I have heard so often a customer saying “It’s so nice to hear a human voice.”   I feel honored to be a receptionist who can offer the human voice.  I could not ask to be associated with a more wonderful team.  They jump right and are always there for you.  They have so much compassion in working with customers who have had tragedies in their lives, helping them move on and pick up the pieces.  They know the importance of the human voice and I am so fortunate to be a part of THD.

Jennifer Perry 800-817-3220
Receptionist jennifer@thdmail.net

It is such a joy and honor being a part of THD.  I am proud to work for a company that provides assistance, compassion and the highest level of customer service to their clients in a time of need in their lives.  THD has a fantastic team environment that is supportive, motivating and caring toward one another.  I look forward to my future with Temporary Housing Directory.  I have a background of over 15 years in customer service and sales.  I am a native Texan and I enjoy spending time with my family, friends, reading, cooking and enjoying the outdoors.

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